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How would you pivot if you lost your biggest client?

May 19, 2016

This isn't primarily a risk management exercise; it is a creative exercise. Constant change is here to stay and we should be expecting chaos to come home to roost. A primary catalyst for change is when the client base has radically changed. The inquiry includes the choice to pro-actively change the client base by firing a poor client that is too troublesome to continue the relationship. Now is an opportunity to consider how to respond so the surprise is not as jolting. Business books are filled with stories of companies that stuck with their primary business model while a disrupting force ate their lunch. The military consistently conducts war-gaming exercises to evaluate weak points and work scenarios before they occur. Taking a moment to think through the process you would follow is helpful to consider before change arrives on your doorstep.

How might you restructure your product offerings? Would you pursue new markets? How has this major client influenced the organization (process, practice, culture, etc) for good or bad? How can you use this bit of chaos to innovate? How would you lead your team through such a transition? What else should be asked?

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These INQUIRIES are here for you.

My intention is for you to ask better questions and think deeper.

Our fast paced, always on, society provides little time for reflection. 

After answering the initial inquiry, dig a little deeper and follow-up with a bit more thinking:

What do I think about it?

How can I make it better/worse?

How does this influence my life and those around me?

How can I be more generous?

© Kenneth Woodward and Inquiry Of The Day (IOTD) 365 (IOTD365), 2016.

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Kenneth Woodward and IOTD365 with appropriate and specific direction to the original content. Give me a chance to say "Yes".

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